All orders must specify the following information:
Submitted order by fax to 320-251-2922 or email to email@example.com. Receipt of Purchase Order confirmation will be sent via the method in which the order was received. Upon receiving of the confirmation it is the customer's responsibly to review. Pinnacle Climate Technologies is not responsible for incorrect shipments due to incomplete or improperly submitted orders.
Order corrections, changes and cancellations may be submitted by phone, fax to 320-251-2922 or email to firstname.lastname@example.org. Accepted order changes will be confirmed via the method in which the change order was received.
Pinnacle Climate Technologies' goal is to ship products on or within the lead time quoted at the time of order submission. Quoted lead times do not include shipping time and will range from 24 hours for in-stock, pre-assembled products to several weeks for large orders and/or out-of-stock products. Lead times quoted at the time of order submission are estimates and may change unexpectedly. Lead times are based upon Pinnacle Climate Technologies' best judgment and are subject to factory schedules, available materials and production limitations, and are not guaranteed. Pinnacle Climate Technologies will make reasonable effort to inform customers of any material change in projected lead times. Pinnacle Climate Technologies will not be liable in any way for unmet lead times, independent of the cause will not pay for expedited shipping nor allow deductions from invoices due to unmet lead times.
Pinnacle Climate Technologies accepts the following forms of payment: company check, MasterCard/Visa credit card, wire transfers and money orders. On approved credit, payment is due net thirty (30) days from the date of shipment. Accounts more than 30 days past due will accrue finance charges of 1.5% per month. A complete credit application is required for open account terms to be established. All credit terms and arrangements are subject to the determination of Pinnacle Climate Technologies' credit department. If, in the judgment of Pinnacle Climate Technologies, the financial condition of the customer does not justify open account credit terms, Pinnacle Climate Technologies will require full payment prior to shipment.
When paid in advance by credit card, Pinnacle Climate Technologies waives credit card fees for orders up to $1,000 in any calendar month. Orders exceeding $1,000 in any calendar month will be charged the 2.5% processing fee. Accounts with approved credit will be charged a 2.5% processing fee if credit terms are used and then the account is paid by credit card.
Orders unable to ship small parcel post will be shipped common carrier. All shipments are F.O.B. Pinnacle Climate Technologies factory, distribution centers or field warehouses. For shipments outside the contiguous United States, contact Pinnacle Climate Technologies Customer Care Center for applicable terms and conditions.
Shipping fees are paid by the customer and invoiced in accordance with the customer's credit terms. Shipping fees quoted at the time of order submission are estimates. Actual shipping fees may differ from estimates and customer will be required to pay actual amount. Pinnacle Climate Technologies reserves the right to select the carrier and to route shipments at our discretion. Pinnacle Climate Technologies will ship in the manner selected by the customer; however the customer assumes any additional transportation and delivery costs.
Pinnacle Climate Technologies products are tested for defects prior to shipping. Packaging is regularly inspected by transportation authorities who assume responsibility for both apparent and concealed damages sustained by improper handling. Title passes to the customer upon delivery by Pinnacle Climate Technologies to the carrier. Pinnacle Climate Technologies assumes no responsibility for damages incurred in transit. Once the customer signs for a shipment, the customer has taken possession and Pinnacle Climate Technologies is unable to file a freight claim on behalf of the customer. Shipments found crushed, punctured, broken, delivered short or otherwise damaged should not be accepted from the carrier and should be returned to Pinnacle Climate Technologies. Pinnacle Climate Technologies must be notified within 10 business days of the return to arrange for replacement shipment at no cost.
No merchandise may be returned without a Return Authorization from the Pinnacle Climate Technologies Customer Care Center. Return Authorization must be obtained within 30 days of the date of purchase. Return Authorizations expire 30 days after date of issue and will not be re-issued.
All returns must be shipped prepaid to the Pinnacle Climate Technologies location designated on the Return Authorization. For standard products in "like new" condition, credit will be issued minus a 25% restocking fee and any unpaid freight charges, after receipt and inspection of the product at Pinnacle Climate Technologies. For custom products and standard products returned in less than "like new" condition, the restocking fee will be determined upon inspection and will range from 30% to 100%. Obsolete products are not returnable.
Terms and Conditions are subject to change without notice. The most current Terms and Conditions apply to any order and are available on the Pinnacle Climate Technologies website.
Effective: January 1, 2017